Privacy Policy

Who we are

AURVYKO is a fragrance house selling eau de parfum online in India through aurvyko.com and the AURVYKO app for Android (together, “the services”). This policy explains what personal information we collect when you use them, why, who we share it with, and the choices you have. It is written to meet India’s Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

Questions about this policy or your data can be sent to supportaurvyko@gmail.com. We aim to reply within 7 days.

What we collect

We only collect what we need to run your account and deliver your order.

• Account details. When you sign in with Google, we receive your name, email address and profile picture from Google. We never see your Google password.
• Delivery details. The name, phone number and postal address (including city, state and PIN code) you save for shipping.
• Orders. What you bought, the amounts, order status and shipment tracking.
• Payment confirmation.Payments are processed by Razorpay. We receive a payment reference and whether it succeeded — we never receive or store your card number, CVV, UPI PIN or bank login.
• Your bag and saved items. The products in your bag, kept in step between the website and the app while you are signed in, and the fragrances you save.
• Messages you send us, for example when you email us for help.

We do not run advertising, we do not use advertising or cross-site tracking cookies, and we do not sell your personal information to anyone.

How we use it

• To create and secure your account and keep you signed in.
• To take payment for, pack, ship and track your orders.
• To send emails about your orders, such as confirmations and shipping updates.
• To answer your questions and handle returns or issues.
• To prevent fraud and keep the services secure.
• To meet our legal, tax and accounting obligations.

We use your information on the basis of your consent when you create an account and place an order, and where the law requires or permits us to.

Who we share it with

We share personal information only with the service providers that help us run AURVYKO, and only what each one needs:

• Google— to sign you in.
• Supabase— stores our database and handles sign-in sessions.
• Razorpay— processes payments.
• Shiprocketand its courier partners — receive your name, phone number and address to deliver your order.
• Resend— sends our order emails.
• Our website and app hosting providers, which run the services.

Some of these providers may process data outside India; they are bound to protect it. We may also disclose information when required by law, a court or a government authority.

Cookies and storage on your device

The website uses essential cookies to keep you signed in, and your browser’s storage to remember your bag and saved items. The app stores the same on your phone. These are needed for the services to work; we do not use them to track you across other sites or apps.

How long we keep it

We keep your account details and saved addresses for as long as your account is open. Order and payment records are kept for as long as Indian tax and accounting law requires, even after an account is deleted. Everything else is deleted when you delete your account.

How we protect it

Information is encrypted in transit (HTTPS). Access to customer data is limited to the people who need it to run the store, and each customer can only read their own account, addresses and orders. No system is perfectly secure, but we take reasonable care to protect your information.

Your rights

You can, at any time:

• see and update your saved addresses in your account;
• ask us for a summary of the personal information we hold about you;
• ask us to correct or complete it;
• withdraw your consent and ask us to delete your account and data;
• nominate someone to exercise these rights for you in the event of death or incapacity.

To do any of these, email supportaurvyko@gmail.com from the address on your account. If you are not satisfied with our response, you may complain to the Data Protection Board of India.

Deleting your account

You can ask us to delete your AURVYKO account and its data — from the website or the AURVYKO app — at any time:

1. Email supportaurvyko@gmail.comfrom the email address you sign in with, with the subject “Delete my AURVYKO account”.
2. We confirm the request is from you and reply within 7 days.
3. We delete your account, profile, saved addresses, bag and saved items within 30 days of confirming.

Order and payment records we are legally required to keep (see “How long we keep it”) are retained for the required period and then deleted. Deleting your account does not cancel an order that has already shipped.

Children

The services are meant for adults. We do not knowingly collect personal information from anyone under 18; if you believe a child has given us their information, contact us and we will delete it.

Changes to this policy

If we change this policy, we will update the date at the top of this page. For significant changes we will also let you know by email or in the app.

Contact and grievances

For any privacy question, request or complaint, write to our grievance contact at supportaurvyko@gmail.com. We acknowledge complaints within 24 hours and resolve them within 15 days.